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Exam ID : 3314

Exam Title : Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam

Exam Questions : 62

Passing Scores : 66% (41 of 62 correct)

Architecture

- Describe Web Services.

- Describe AAEP operations.

- Describe the AAEP and POM architecture.

- Describe the Experience Portal External Systems.

- Describe the capabilities of CMS RT Socket-based Routing.

- Describe the enhancements for ICR 7.0.

Experience Portal Implementation

- Describe Agent Assignment options.

- Explain AAEP licensing.

- Explain how agent scripts are created and used.

- Describe the VoIP connections.

- Configure Avaya Aura Experience Portal (AAEP) features and functions.

- Describe the steps to configure the EPM for Email and SMS.

Proactive Outreach Manager

- Define POM server definitions.

- Describe the components of the POM User Interface.

- Describe the enhancements for POM 3.0.

- Describe the standard POM reporting capabilities.

- Explain how agents are assigned to campaigns.

- Verify the prerequisites to the POM installation.

- Describe POM features and functions.

- Install and configure POM features and functions.

- Install POM licenses.

- Perform POM database administration.

ICR Implementation

- Configure Intelligent Customer Routing (ICR).

- Explain the ICR installation requirements.

- Understand ICR reporting capabilities.

Maintenance

- Describe AAEP user requirements.

- Troubleshoot POM database issues.

- Describe the AAEP standard reporting capabilities.

- Explain the AAEP backup procedures.

- Explain the upgrade paths and procedures.

- Verify AAEP operations.

- Describe ICR reporting capabilities.

Troubleshooting

- Use POM troubleshooting procedures and tools.

- Troubleshoot EPM issues.

- Troubleshoot POM database issues.

- Use AAEP troubleshooting isolation tools, logs and processes.

- Identify ICR messages and log files.

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The 3314 Avaya Aura Experience Portal with POM Implementation and Maintenance Exam is a certification exam offered by Avaya for IT professionals seeking to validate their skills and knowledge in implementing and maintaining Avaya Aura Experience Portal with Proactive Outreach Manager (POM) solutions. This exam assesses a candidate's proficiency in deploying, configuring, and troubleshooting Avaya Aura Experience Portal with POM, which is a customer experience management solution used in contact center environments.

The exam covers a wide range of topics, including Avaya Aura Experience Portal architecture, components, and functionality, Proactive Outreach Manager configuration and administration, voice portal configuration, application development using Avaya Dialog Designer, troubleshooting and maintenance of Avaya Aura Experience Portal with POM solutions, and integration with other Avaya products and services.

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Achieving the 3314 Avaya Aura Experience Portal with POM Implementation and Maintenance certification can lead to various career opportunities in the field of contact center technology, including roles such as Avaya Aura Experience Portal administrator, contact center engineer, or customer experience manager. This certification can enhance a candidate's credibility and marketability as an Avaya-certified professional, opening up doors to new job opportunities and career advancement.

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The 3314 Avaya Aura Experience Portal with POM Implementation and Maintenance Exam is a comprehensive certification that validates a candidate's skills and knowledge in implementing and maintaining Avaya Aura Experience Portal with Proactive Outreach Manager solutions. Preparing for the exam requires in-depth understanding of Avaya Aura Experience Portal architecture, configuration, and administration, as well as Proactive Outreach Manager configuration and application development. Passing the exam demonstrates a candidate's proficiency in implementing and maintaining Avaya Aura Experience Portal with POM, and can lead to rewarding career opportunities in the field of contact center technology.

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