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71301X exam Format | 71301X Course Contents | 71301X Course Outline | 71301X exam Syllabus | 71301X exam Objectives

Course Outline: Avaya 71301X Avaya Aura Communication Applications Implement Certified



I. Introduction to Avaya Aura Communication Applications

A. Overview of Avaya Aura Communication Applications

B. Understanding the Avaya Aura architecture

C. Introduction to Communication Manager and Communication Manager Messaging



II. Avaya Aura Communication Manager Implementation

A. Communication Manager installation and configuration

B. System administration and user management

C. Implementing call control and routing

D. Configuring voice messaging and automated attendant



III. Avaya Aura Messaging Implementation

A. Messaging server installation and setup

B. User provisioning and mailbox configuration

C. Voicemail and unified messaging features

D. Integration with Communication Manager



IV. Avaya Aura Contact Center Implementation

A. Contact Center installation and configuration

B. Agent and supervisor desktop setup

C. Defining and configuring contact center services

D. Implementing call routing and queuing strategies



V. Avaya Aura System Management and Troubleshooting

A. System monitoring and diagnostics

B. Alarm management and fault isolation

C. Troubleshooting common issues and errors

D. Upgrades and patches



VI. Avaya Aura Communication Applications Integration

A. Integration with third-party applications and systems

B. SIP trunking and IP telephony integration

C. High availability and redundancy configurations



VII. Avaya Aura Communication Applications Security

A. Configuring secure access and authentication

B. Implementing encryption and secure communications

C. Mitigating security threats and vulnerabilities



Exam Objectives:

- Understand the Avaya Aura Communication Applications and their components

- Implement and configure Avaya Aura Communication Manager

- Deploy and manage Avaya Aura Messaging

- Set up and configure Avaya Aura Contact Center

- Perform system management tasks and troubleshoot issues

- Integrate Avaya Aura Communication Applications with other systems

- Implement security measures to protect Avaya Aura Communication Applications



Syllabus:

The syllabus for the Avaya 71301X Avaya Aura Communication Applications Implement Certified course will cover the following topics:

- Introduction to Avaya Aura Communication Applications

- Avaya Aura Communication Manager Implementation

- Avaya Aura Messaging Implementation

- Avaya Aura Contact Center Implementation

- Avaya Aura System Management and Troubleshooting

- Avaya Aura Communication Applications Integration

- Avaya Aura Communication Applications Security

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