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CQA exam Format | CQA Course Contents | CQA Course Outline | CQA exam Syllabus | CQA exam Objectives

ASQ CQA Certified Quality Auditor (CQA)



Chapter 1 Types of Quality Audits



- Method

- Auditor-Auditee Relationship

- Purpose

- Common Elements with Other Audits



Chapter 2 Purpose and Scope of Audits



- Audit Reason

- Elements of Purpose and Scope

- Benefits of Audits18



Chapter 3 Criteria to Audit Against



- Discussion

- Audit Requirements



Chapter 4 Roles and Responsibilities of Audit Participants



- Audit Participants

- Roles and Responsibilities



Chapter 5 Professional Conduct and Consequences for Auditors



- Professional Conduct and Responsibilities

- Legal Consequences

- Audit Credibility



Part II Audit Process



Chapter 6 Audit Preparation and Planning



- Elements of the Audit Planning Process

- Auditor Selection

- Audit-Related Documentation

- Logistics

- Auditing Tools and Working Papers

- Auditing Strategies

- Communication, Development, and Distribution of the Audit Plan



Chapter 7 Audit Performance



- On-Site Audit Management

- Opening Meeting

- Audit Collection and Analysis

- Establishment of Objective Evidence

- Organization of Objective Evidence

- Exit and Closing Meetings



Chapter 8 Audit Reporting



- Report Development and Content

- Effective Reports

- Final Audit Report Steps



Chapter 9 Audit Follow-Up and Closure



- Elements of the Corrective Action Process

- Review of Corrective Action Plans

- Negotiation of Corrective Action Plans

- Verification of Corrective Action

- Follow-Up on Ineffective Corrective Action

- Audit Closure



Part III Auditor Competencies



Chapter 10 Auditor Characteristics



- Education and Experience

- Interpersonal Skills

- Personal Traits150



Chapter 11 On-Site Audit Resource Management



- Time-Management Skills



Chapter 12 Conflict Resolution



- Causes of Conflict

- Managing Difficult Situations

- Team Conflict



Chapter 13 Communication and Presentation Techniques



- Basic Rules for Effective Communication

- Communication Technology

- Presentation Techniques



Chapter 14 Interviewing Techniques



- Conversational Process

- Avoiding Asking Leading Questions

- Interviewing a Group of People

- Using a Translator

- Corroborating Information



Chapter 15 Team Dynamics



- Team Building

- Team Facilitation

- Stages of Team Development



Part IV Audit Program Management and Business Applications



Chapter 16 Audit Program Management



- Senior Management Support

- Staffing and Resource Management

- Auditor Training and Development

- Audit Program Evaluation

- Internal Audit Program Management

- External Audit Program Management (Supplier Audits)

- Best Practices

- Organizational Risk Management

- Management Review Input

- Management Review



Chapter 17 Business and Financial Impact



- Auditing as a Management Tool

- Interrelationships of Business Processes

- Cost of Quality (CoQ) Principles

- Emerging Roles of the Auditor



Part V Quality Tools and Techniques



Chapter 18 Basic Quality and Problem-Solving Tools



- Pareto Charts

- Cause-and-Effect Diagrams

- Flowcharts and Process Mapping

- Statistical Process Control Charts

- Checklists, Check Sheets, Guidelines, and Log Sheets

- Scatter Diagrams

- Histograms

- Root Cause Analysis

- Plan-Do-Check-Act (PDCA/PDSA) Cycle



Chapter 19 Process Improvement Techniques



- Six Sigma and the DMAIC Model

- Lean

- Five S



Chapter 20 Basic Statistics



- Measures of Central Tendency

- Measures of Dispersion

- Qualitative and Quantitative Analysis

- Patterns and Trends



Chapter 21 Process Variation



- Common and Special Causes (Theory of Variation)

- Achieving Breakthrough Improvement

- Process Performance Metrics

- Outliers



Chapter 22 Sampling Methods



- Types of Sampling

- Statistical Sampling (Random and Systematic)

- Sampling Standards (Acceptance Sampling)

- Proportional Stratified Sampling

- Risks in Sampling

- Sampling Summary



Chapter 23 Change Control and Configuration Management



- Document Control

- Technology

- Configuration Management Control

- Conclusion



Chapter 24 Verification and Validation



- Techniques

- Process Auditing and Techniques



Chapter 25 Risk Management Tools



- Quantification of Risk

- Failure Modes and Effects Analysis

- Critical to Quality

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