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Exam ID : 7492X

Exam Title : Avaya Aura® Call Center Elite Support Exam

Questions : 52

Pass Marks : 35 (68%)

Duration : 90 min.

Exam Type : Multiple Choice

Exam Objectives: The test covers the following learning objectives:

- Describe virtual routing such as:

- Look Ahead interflow (LAI)

- Enhanced Interflow

- Basic Service Routing (BSR)

- Adjunct Routing

- Network Call redirection (NCR)

- Troubleshoot using the Communication Manager Denial Event.

- Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”, “list trace vector” and “list trace station”

- Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”, “list trace vector” and “list trace station”

- Describe Business Advocate (BA) with fundamental call center questions

- Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.

- Troubleshooting the Avaya Aura® Media Server.

- Describe the vector variable operations.

- List Trace, Display Events, and List Usage.

- Troubleshoot common call vectoring issues.

- Describe the Best Service Routing feature in Avaya Aura® Call Center Elite.

- Describe the Best Service Routing in a multisite environment

- Describe the Service Level Maximizer (SLM)

- Describe the capabilities and features of Dynamic Business Advocate.

- Prerequisite Knowledge Review the learning map for any prerequisite information.

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The 7492X Avaya Aura Call Center Elite Support test is a certification test offered by Avaya. The test is designed to test the candidate's ability to provide support and troubleshooting for Avaya Aura Call Center Elite solutions. The test is aimed at professionals who work in call centers and want to become experts in the support and maintenance of the Avaya Aura Call Center Elite solution. The certification is recognized globally and is highly regarded by employers in the IT industry.

The 7492X test consists of 70 multiple-choice questions and has a time limit of 90 minutes. The test covers a wide range of topics, including call center routing, reporting, and administration, Avaya Aura Call Center Elite components and features, and troubleshooting and resolution of issues related to the solution. The test also evaluates the candidate's ability to diagnose and resolve hardware and software issues related to the solution.

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7492X certification test is a highly regarded certification that evaluates the candidate's knowledge and skills in providing support and troubleshooting for Avaya Aura Call Center Elite solutions. The test assesses the candidate's ability to diagnose and resolve issues related to the solution and provide support for hardware and software related issues. Candidates should have a strong understanding of call center routing, reporting, and administration, as well as Avaya Aura Call Center Elite components and features. The use of study materials and practice exams can be helpful in preparing for the exam. The certification is recognized globally and is highly regarded by employers in the IT industry.

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