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Exam Number : FSLCC
Exam Name : Field Service Lightning Cloud Consultant
Vendor Name : Salesforce
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FSLCC test Format | FSLCC Course Contents | FSLCC Course Outline | FSLCC test Syllabus | FSLCC test Objectives

About the Exam

Read on for details about the Salesforce Field Service Lightning Consultant exam.

Content: 60 multiple-choice/multiple-select questions and 5 unscored questions

Time allotted to complete the exam: 105 minutes (time allows for unscored questions)

Passing score: 63%

Delivery options: Proctored test delivered onsite at a testing center or in an online testing environment. Click here for information on scheduling an exam.

Prerequisites: Salesforce Administrator credential and Salesforce Service Cloud Consultant credential

Successful completion of the Salesforce Certified Field Service Lightning certification test helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service Lightning community.
The objective of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants, partners and administrators on their ability to deploy Field Service Lightning to an organization.

The Salesforce Certified Field Service Lightning Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Field Service Lightning.

A Salesforce Certified Field Service Lightning Consultant designs and deploys solutions that support customer business processes and requirements using the Field Service Lightning product, managed package, and Field Service Lightning Mobile application. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model.

The Salesforce Certified Field Service Lightning Consultant has the following experience:

1-2 years as a business analyst

1+ years in the field services industry

2+ years of services and support experience

The Salesforce Certified Field Service Lightning Consultant candidate has the experience, skills, knowledge, and abilities outlined below:

Understand the field service lifecycle

Differentiate the Salesforce product lines (Service Cloud, Mobile, Platform, Sales Cloud, Field Service Lightning, Communities, Knowledge)

Build Field Service Lightning solutions that are scalable and maintainable:

Scheduling and optimization

Resource management

Asset management

Inventory management

Work Order and Service Appointments lifecycle management

Contracts, entitlements, and warranties

Mobility (mobile flow use cases)

Service reporting

Maintenance plans

A candidate for this test will likely need assistance with:

Complex schedule/route optimization

Service territories planning and management best practices

A candidate for this test is not expected to know or do the following:

Integration with third-party systems

Custom code such as Apex, Lightning Web Components

Fleet optimization

Mobile deployment (MDM device strategy)

Typical job roles of a Salesforce Certified Field Service Lightning Consultant candidate may include:


Mobile Solution Designer

System Analyst

Technical Architect

Service Cloud Administrator

Field Service Operations Manager

Service Desk Manager

Exam Outline

The Salesforce Field Service Lightning Consultant test measures a candidates knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Field Service Lightning solutions and have demonstrated the application of each of the features/functions below.

Managing Resources: 16%

Compare dynamic versus static crews.

Determine how and when to set up different resource types.

Given a scenario, recommend the appropriate Service Territories and their Members.

Explain the relationships between time sheets, timesheet entries, service resources, and Work Orders.

Demonstrate how to use skills, skill levels, and time-based skills.

Show how to use operating hours for service resources, accounts, work orders, and booking appointments.

Distinguish between FSL license types and when to deploy them.

Managing Work Orders: 23%

Configure Work Order processes, parameters, and Work Types.

Given a scenario, choose the appropriate Resource Preferences.

Apply Products Required to a Work Order.

Analyze how and when to use Work Order Line Items.

Illustrate how to configure Work Order Milestones.

Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items.

Managing Scheduling and Optimization: 28%
Understand different field service settings for FSL Administrator.

Given a scenario, choose the appropriate action to manage a Service Appointment.

Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order.

Decide on the appropriate Schedule Policy to achieve the business requirements.

Given a scenario, determine the appropriate option to execute Complex Work in FSL.

Explain the difference between a multi-day Service Appointment and a standard Service Appointment.

Outline the differences between aerial versus street-level routing.

Given a scenario, determine the appropriate dispatch strategy for an organization.

Compare different filtering options for the Dispatcher Console.

Explain how to set up optimization.

Given a scenario, decide the appropriate type of scheduling service to use.

Given a scenario, decide the appropriate type of optimization service to use.

Understand the usage of Field Service Lightning for DateTime tracking fields.

Configuring Mobility: 10%

Assess the requirements and tools needed to execute a customer sign-off process.

Given a scenario, configure the Field Service app to support key business processes.

Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.

Understand the available FSL Mobile settings.

Managing Inventory: 8%

Given business requirements, distinguish the appropriate price book model for products consumed.

Given business requirements, justify which define the applicable inventory model.

Explain the Return Order object model and process.

Managing Assets: 5%

Apply procedural concepts to maintain and update assets and asset relationships.

Configuring Maintenance Plans: 5%

Given a scenario, recommend the appropriate maintenance plan.

Permissions and Sharing: 5%
Understand use cases for different types of FSL permission sets.

Explain how scheduled Service Appointments are shared with service resources.

Understand the differences between user territories and service territories.

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Salesforce Latest Topics


6 things to know about the latest Salesforce Outage | Resources

Salesforce valued clientele and partners nonetheless have questions concerning the worst service disruption in Salesforce’s heritage late remaining week. right here’s what we know and what we might still like to discover.

Salesforce status

Salesforce grappled with the worst provider disruption in its history on Friday and into the weekend. by way of late Monday, the outage became ordinarily resolved, however not all users were wholly back up and operating by means of that aspect.

The outage brought about revenue agents and marketers all over the world to lose entry to Salesforce advertising and marketing Cloud for a few hours, main some agencies to ship personnel home early for the weekend.

shoppers and partners nonetheless have a lot of questions about how a misguided script for Pardot advertising automation application wreaked such common havoc.

here's what we understand, and what we would nevertheless want to discover.

6. Pardot The Interruption

Salesforce knew it had an issue Friday when consumers using Pardot marketing automation software begun reporting all their clients could see and edit the entirety of their enterprise's statistics on the equipment.

To cease the permissions failure from exposing more delicate counsel, Salesforce cut entry to Pardot equipment—and the higher Salesforce advertising and marketing Cloud they're part of.

Salesforce soon found out a database script error was at root.

The cloud significant became able to isolate agencies without delay affected by the Pardot problem and fix entry to all others through Saturday. The business has yet to clarify from a technical standpoint why the Pardot failure resulted in the should pull down the bigger advertising and marketing platform.

5. Scope Of Failure

The number of stated outages peaked at 3,262 presently after 1 p.m. ET on Friday.

advertising and marketing Cloud became down for up to fifteen hours, nevertheless it took longer for many customers to thoroughly restoration permissions so users may get returned to work.

One Salesforce accomplice instructed CRN the failure "looks to be huge."

"a lot of my Salesforce connections have reached out and had been impacted in a single way or an additional," that companion noted.

Salesforce has now not yet characterised the complete extent of the disruption in a submit-mortem.

four. where in the world?

A heat map of the Salesforce outage locates the epicenters of disruption in North the us and northern Europe.

California and the East Coast of the U.S. are above all lit up. In Europe, the influence radius looks centralized in Southern England.

complications that persevered into Monday involved three cloud situations in North the us that were reset, but once more had overly huge permissions slip-usathat required an additional cycling.

it's unclear if, and why, certain geographies had been affected greater than others.

three. a way to fix?

For purchasers at once littered with the faulty Pardot database script, Salesforce at first only restored entry to users with a system Administrator profile. those agencies then needed to go repair profiles or consumer permissions.

Salesforce suggested companies with legitimate backups of their profiles and person permission statistics to install that suggestions at once from a Sandbox replica to the construction ambiance. purchasers missing Sandbox production profiles needed to manually adjust the configurations to furnish appropriate entry to users.

through Monday, automated provisioning to repair permissions had been completed on all construction circumstances, Salesforce mentioned.

A small subset of consumers, besides the fact that children, have been nonetheless experiencing permission issues.

2. Disruption historical past

The latest outage was basically actually the worst within the cloud pioneer's background—at the least when measured with the aid of the variety of users impacted.

The remaining splendid Salesforce outage happened in 2016. That carrier disruption had the introduced inconvenience of wiping out four hours of information purchasers entered into their CRMs on may 10 of that yr.

Two months previous, in March 2016, Salesforce purchasers in Europe saw a CRM disruption lasting as much as 10 hours that turned into led to by using a storage problem.

1. The latest

On Monday, at the least three of the greater-than-hundred Salesforce cloud circumstances in North america had been nonetheless having issues restoring permissions for some users.

"We're all palms on deck to remediate the difficulty for all customers," tweeted Salesforce CTO Parker Harris sometime earlier than noon on the West Coast.

Salesforce thought it had utterly remediated the outage over the weekend by executing automatic provisioning to repair permissions on all creation programs.

Following that repair, despite the fact, some clients on the small variety of still-affected cases had permission levels once more improperly set to provide clients broader entry than intended, in keeping with the company's fame web page.

To stop that, Salesforce initiated a further provider disruption, and admins once again have been requested to manually fix permissions.


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