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Exam Details for 3171T Avaya Enterprise Team Engagement Solutions (APDS):

Exam Specification:
- Number of Questions: The exam typically consists of multiple-choice questions, with a total of approximately 60 questions.
- Time Limit: The total time allocated for the exam is usually 90 minutes.
- Passing Score: The passing score for the exam varies, but it is generally set around 70% or higher.
- exam Format: The exam is usually conducted in a proctored environment, either in-person or online.

Course Outline:

The Avaya Enterprise Team Engagement Solutions (APDS) course covers the following key areas:

1. Avaya Team Engagement Solutions Overview:
- Introduction to Avaya Team Engagement Solutions
- Understanding the benefits of team engagement solutions
- Avaya portfolio and product offerings

2. Unified Communications and Collaboration (UC&C):
- Understanding UC&C and its components
- Avaya UC&C solutions and features
- Communication and collaboration tools
- Integration with other business applications

3. Contact Center Solutions:
- Introduction to contact center solutions
- Avaya contact center products and features
- Contact center routing and queuing
- Reporting and analytics in contact centers

4. Team Engagement Deployment and Management:
- Avaya solution design and deployment considerations
- Integration with existing infrastructure
- Team engagement solution administration and management
- Security and compliance considerations

5. Solution Selling and Customer Engagement:
- Understanding customer needs and requirements
- Solution selling strategies and techniques
- Customer engagement and relationship management
- Value proposition and ROI analysis

Exam Objectives:

The objectives of the 3171T exam are to assess the candidate's understanding of the following:

1. Avaya Team Engagement Solutions and its benefits.
2. Unified Communications and Collaboration (UC&C) solutions.
3. Contact center solutions and their features.
4. Deployment and management of team engagement solutions.
5. Solution selling strategies and customer engagement.

Exam Syllabus:

The exam syllabus for 3171T Avaya Enterprise Team Engagement Solutions (APDS) includes the following topics:

1. Avaya Team Engagement Solutions Overview
2. Unified Communications and Collaboration (UC&C)
3. Contact Center Solutions
4. Team Engagement Deployment and Management
5. Solution Selling and Customer Engagement

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