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CRT-271 test Format | CRT-271 Course Contents | CRT-271 Course Outline | CRT-271 test Syllabus | CRT-271 test Objectives

Exam Details for CRT-271 Certification Preparation For Community Cloud Consultants:



Number of Questions: The test consists of approximately 60 multiple-choice and multiple-select questions.



Time Limit: The total time allocated for the test is 90 minutes (1 hour and 30 minutes).



Passing Score: To pass the exam, you must achieve a minimum score of 68%.



Exam Format: The test is conducted online and is proctored. You will be required to answer the questions within the allocated time frame.



Course Outline:



1. Introduction to Salesforce Community Cloud:

- Overview of Salesforce Community Cloud

- Key features and benefits of Community Cloud

- Understanding community member roles and access



2. Community Setup and Configuration:

- Creating and configuring community templates

- Customizing community branding and layout

- Managing community users and access permissions



3. Community Builder and Lightning Components:

- Building and designing community pages using Community Builder

- Utilizing Lightning components for enhanced functionality

- Implementing custom Lightning components in communities



4. Community Engagement and Collaboration:

- Enabling collaboration features in communities

- Implementing community engagement strategies

- Configuring and managing community content and discussions



5. Community Security and Sharing:

- Implementing community security and access controls

- Managing data sharing settings in communities

- Configuring authentication and login policies for community users



6. Community Analytics and Reporting:

- Utilizing community analytics to measure engagement and performance

- Creating custom reports and dashboards for community data

- Monitoring and optimizing community usage and adoption



Exam Objectives:



1. Understand the key concepts and features of Salesforce Community Cloud.

2. Configure and customize communities in Salesforce.

3. Build community pages using Community Builder and Lightning components.

4. Foster engagement and collaboration within communities.

5. Implement security measures and data sharing controls in communities.

6. Utilize analytics and reporting to measure community performance.



Exam Syllabus:



The test syllabus covers the following topics:



1. Introduction to Salesforce Community Cloud

- Salesforce Community Cloud overview

- Community member roles and access



2. Community Setup and Configuration

- Community templates creation and configuration

- Customizing community branding and layout

- User management and access permissions in communities



3. Community Builder and Lightning Components

- Building and designing community pages with Community Builder

- Utilizing Lightning components in communities

- Implementing custom Lightning components



4. Community Engagement and Collaboration

- Enabling collaboration features in communities

- Strategies for community engagement

- Configuring and managing community content and discussions



5. Community Security and Sharing

- Implementing security controls in communities

- Data sharing settings in communities

- Authentication and login policies for community users



6. Community Analytics and Reporting

- Community analytics for measuring engagement and performance

- Creating custom reports and dashboards for community data

- Monitoring and optimizing community usage and adoption

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